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- How Do I Return Something?
- What is Your Return Policy?
- What if I received the wrong order?
- How much is shipping for dometic or international?
- How long does it take for my item to ship?
- When will I know if my order has shipped?
- What type of payments do you accept?
- Can I email my credit card information to you?
- How do I pay with a credit card?
- Can I use my parents, friends, or company credit card?
- Is it safe to use my credit card online?
- Credit Card Fraud Statement
- How do I pay with check, cash or money order?
- Do you accept orders from outside the United States?
- Will you mark the customs form as a "Gift" or "Commercial
Sample"?
- Will I have to pay duty fees on my purchase?
- If I preordered an item when will it ship?
- I don't see what I am looking for on your site, can you find it
for me?
- How should I know what size product to order?
- Why wont a product add to my shopping cart?
- When will an item come back in-stock?
- How Do I Return Something?
First you must meet the return policy listed below, the you must ship back the items that you don't want. You will have to pay for return shipments to eBandStore.com. Once we have received your returned merchandise we will issue you a store credit (No Shipping Refunds will be available) or we can exchange your item for a different item (Additional shipping charges may apply).
Return Policy
- All returns must be made within 30 days from your original ship date. (Orders placed between Thanksgiving and Christmas can be returned up until January 15th)
- If an item is damaged or defective when you receive it, we will replace the item for a new product.
- CDs and DVDs can be returned only if they have been unopened. You will in exchange receive store credit (Minus Shipping)
- Shirts and Sweatshirts must be returned unwashed and unworn in a resellable condition. You will receive store credit for a new size (Minus Shipping)
- The following items may not be returned to eBandStore.com: Vinyl Records, Pencils, Stickers, Posters, Buttons, Sunglasses, and Patches.
Send products to:
eBandStore.com
Attn: Returns
4710 E Angela Dr
Phoenix, AZ 85032 - What is Your Return Policy?
- All returns must be made within 30 days from your original
ship date. (Orders placed between Thanksgiving and
Christmas can be returned up until January 15th)
- If an item is damaged or defective when you receive it, we
will replace the item for a new product.
- CDs and DVDs can be returned only if they have been
unopened. You will in exchange receive store credit (Minus
Shipping)
- Shirts and Sweatshirts must be returned unwashed and
unworn in a resellable condition. You will receive store credit
for a new size (Minus Shipping)
- The following items may not be returned to
eBandStore.com: Vinyl Records, Pencils, Stickers, Posters,
Buttons, Sunglasses, and Patches.
Send products to:
eBandStore.com
Attn: Returns
4710 E Angela Dr
Phoenix, AZ 85032
- What if I received the wrong order?
Reply to us from your order confirmation email and we will
arrange for postage for you to send us back the wrong
merchandise. We will re-send the correct items to you at no
additional costs.
- How much is shipping for dometic or international?
We ship most items via USPS or UPS. Our store
communicates with USPS and UPS to get actual shipping
quotes based on the shipping weight of your package and to
where the final destination is. Please note that for oversized
items, the actual product weight may be different than
the "shipping weight" used by the carriers to calculate their
rates.
All shipping prices are displayed before you enter any
payment information.
- How long does it take for my item to ship?
Every in stock item typically ships the same day that your
order is received. If you order your item over the weekend
your product will ship on the next available business day that
shipping is allowed. In the event that we are unable to fulfill
your purchase request or the item is on backorder, we will
have a customer service representative contact you with your
available options.
Your ship date is not started from the time you place your
order, but from the time your order enters the mail service.
Average Shipping Estimates:
Express Mail: 1-2 Business Days
Priority Mail: 2-4 Business Days
First Class Mail: 4-10 Business Days
Parcel Post: 5-12 Business Days
- When will I know if my order has shipped?
Please make sure that you have provided us with a correct
email address. We will send you a shipping notice including a
tracking number (Only for domestic orders) once your order
has shipped.
- What type of payments do you accept?
We currently accept Visa, Mastercard, American Express,
Discover, PayPal. All orders
must be placed online.
- Can I email my credit card information to you?
No. Please do not send us your credit card information in a
email. Our site is encrypted with 128 bit SSL and we prefer
that all customers use our website for credit card purchases.
- How do I pay with a credit card?
During the checkout process you will be asked to select a
payment option. From the payment selection page select
credit card. You will then be asked to provide your shipping
and billing information, name that appears on the card,
expiration date, and CVV. Your billing and shipping address
must match the information that your bank has on file. If this
does not match your order will be placed on hold, and we will
contact the card holder to verify the purchase. If your billing
address can not be verified we may cancel your order.
- Can I use my parents, friends, or company credit card?
If you decide to use someone elses card we require that you
have permission and that you provide us with the card
holders email address and phone number. Before your order
is processed we will verify the purchase with the credit card
holder. If we determine that the credit card is unathorized we
will cancel your order.
- Is it safe to use my credit card online?
Yes. eBandStore.com uses SSL (secure socket layer)
encryption for card processing. All information you provide us
is encrypted and secure. - Credit Card Fraud Statement
We take credit card fraud prevention very seriuosly, and if we
suspect that an order is fraudulent we will take the time to
investigate a suspicious order. We also must call to verify that
the entered information matches the information provided by
the card issuer at which time a verification will take place.
Before an order is processed we verify that the Billing
Address and Shipping Address match the credit card issuing
bank.
If the information does not match, or the card turns out to be
lost or stolen we will report you to the credit card fraud
agency and you will be prosecuted to the fullest extent of the
law. We also report any information that you have provided
to us during the checkout process, IP address, and current
time of order placement.
We take credit card fraud very seriously for two reasons:
1) To protect our customers
2) To keep our prices low from stolen merchandise
- How do I pay with check, cash or money order?
eBandStore.com no longer accepts Checks or Money Orders for Band Merchandise.
- Do you accept orders from outside the United States?
Yes we do! Due to a high level of credit card fraud we no
longer accept credit card payments from the following
countries:
Argentina, Bermuda, Brazil, Cayman Islands, Chile, China,
Colombia, Corsica, Costa Rica, Croatia, Cyprus, Czech
Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, French
Polynesia, Grenada, Guatemala, Hong Kong, Hungary,
Iceland, India, Indonesia, Kuwait, Latvia, Lithuania,
Luxembourg, Malaysia, Malta, Martinique, Mauritius, Mexico,
Netherlands, New Zealand, Panama, Paraguay, Peru,
Philippines, Qatar, Russia, Saudi Arabia, Singapore, Slovakia,
Slovenia, St Lucia, Syria, Thailand, Turkey, Uruguay,
Venezuela.
If you are from one of the countries on our list and use a
credit card to purchase your order we will contact you to
verify all credit card information.
- Will you mark the customs form as a "Gift" or "Commercial
Sample"?
We will have to mark the customs form as merchandise.
There are no exceptions to this.
- Will I have to pay duty fees on my purchase?
In some cases countries charge an import tax on items if the
monetary value is over a certain amount. If you are not sure
if you will be charged an import tax it is best to contact your
local customs. eBandStore can not pre-pay these taxes since
it is out of our control.
- If I preordered an item when will it ship?
A preorder item will typically ship the Friday before the
release date. In the event that the record label supplies us
the CD on the actual release date, we may ship the preorder
item on the actual release date. If you have purchased a
preorder item and a regular item your whole order will ship
once all merchandise becomes available. It is best to place
two seperate orders if you would like the available
merchandise to ship right away.
- I don't see what I am looking for on your site, can you find it
for me?
We are constantly adding products to our site. In the event
that the product you are looking for can't be found send us an
email. Be sure to include as much information about the
product as possible.
Looking for a rare import?
In many cases we can find it for you. Be sure to send us an
email with what you are looking for and we will help you find
it.
- How should I know what size product to order?
General Sizing Information
There are many different shirts that we carry (such as American Apparal, Hanes, etc) The following chart is an average of available sizes.
(width x height in inches)
T-Shirts
Youth Medium - 16.5 x 21
Youth Large - 17.5 x 24
Small - 17 x 26
Medium - 20 x 28
Large - 21 x 29
X-Large - 23 x 31
XX-Large - 24.5 x 32.5
Joggers/Track Jackets
Small - 18.5 x 24
Medium - 19.5 x 25
Large - 21 x 27
X-Large - 23 x 28
Zip-Ups
Youth-Medium - 17 x 21
Youth-Large - 18 x 22
Small - 22 x 26.5
Medium - 23.5 x 27
Large - 25 x 29.5
X-Large - 28 x 31.5
Hoodies
Small - 22 x 26.5
Medium - 23.5 x 27
Large - 25 x 28
X-Large - 26.5 x 29
Jackets
Small - 23.5 x 30.5
Medium - 25 x 31
Large - 27 x 31.5
X-Large - 31 x 33
- Why wont a product add to my shopping cart?
If a shirt that you have selected has no sizing options or displays no sizes at all we are currently back ordered on that item.
If you are trying to add a CD/DVD to your cart and when you do it displays "cart is empty", we are temporarily sold out of that item. - When will an item come back in-stock?
We try to restock all items within one to two weeks of an item selling out.
If you know what size shirt you would like please email us and we will hold one for you.
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